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Privacy Policy

Effective Date: December 20, 2022
Last Updated: December 1, 2024
At Rydsom, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services.

1. Information We Collect

We collect information to provide better services to all users. This includes:

a. Information You Provide Directly:

  • Account Information: Name, email, phone number, address, and payment details.
  • Driver Information (for drivers): Vehicle details, licence, and insurance information.

b. Information Collected Automatically:

  • Location Data: Real-time location while using the app.
  • Usage Data: App activity, IP address, browser type, and device information.
  • Transaction Data: Ride history, payment details, and receipts.

c. Information from Third Parties:
We may receive data from business partners, payment processors, or public databases.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide, personalise, and improve our services.
  • To process payments and send ride receipts.
  • To enhance safety and security.
  • To communicate updates, promotions, or service changes.
  • To comply with legal obligations.

3. Sharing Your Information

We do not sell your personal data. However, we may share your data with:

  • Service Providers: Payment processors, cloud storage, and analytics providers.
  • Business Partners: For joint marketing or collaborative services.
  • Legal Authorities: To comply with legal processes or enforce our terms.

4. Data Retention

We retain personal data as long as necessary to provide our services and fulfil legal obligations. Once no longer needed, we securely delete or anonymise the data.

5. Your Rights and Choices

You have rights regarding your personal data:

  • Access and Correction: Review and correct your data via the app.
  • Deletion: Request deletion of your account and associated data.
  • Opt-Out: Manage communication preferences for marketing messages.

6. Data Security

We implement technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure. Despite these measures, no system can guarantee absolute security.

7. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children without parental consent.

9. Changes to this Privacy Policy

We may update this policy periodically. We will notify you of any significant changes by posting the updated policy on our website or app.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Rydsom Support
Email: support@rydsom.com
Phone: (+265) 99 144 4092